Legal

Privacy Policy

Searxly Support Console · Last updated 12 July 2026

This policy explains what the Searxly Support Console at support.searxly.app collects and why. We built the Console to be minimal: we ask for as little as possible, and we don't sell your data or run third-party ad or analytics trackers on it.

What we collect

• Email address — to verify you (a one-time code), reply to your ticket, and sign you in. Required for tickets and accounts.
• Name and username — optional. Your @username is public on the governance board; a display name is optional.
• Ticket content — the messages and any files you attach to a support ticket.
• Governance content — the suggestions, votes, and comments you post. These are public by design (shown with your @username).
• Wallet address — only if you choose to link one. We read your public $SEARXLY balance on the Base network to determine voting eligibility. We never receive your keys and never move funds.
• Technical data — limited request metadata such as your IP address, used transiently to rate-limit abuse. We don't build advertising profiles.

How we use it

To operate the Console: verify your address, create and answer support tickets, run the governance board, enforce voting limits and slow modes, prevent spam and abuse, and notify our team of new activity. We use your email to reply to you and to send sign-in codes — nothing else.

Cookies

We use a single signed, HttpOnly session cookie to keep you signed in, and your browser's local storage to remember your light/dark theme. No third-party or advertising cookies.

Who we share it with

We share data only with the service providers that run the Console on our behalf: our database host (Neon, in the EU), our application host (Vercel), and our email provider (Resend) to deliver your codes and replies. New support tickets and governance reports trigger a notification to our team (including via a private Discord webhook). We don't sell your data or share it for advertising.

On-chain data

If you link a wallet, note that your wallet address and its transactions are already public on the blockchain. We simply read your $SEARXLY balance; linking associates that public address with your account so we can grant voting perks. You can unlink it at any time from your account.

Retention and deletion

We keep support tickets as long as needed to handle your request and for a reasonable period afterward. You can ask us to delete a ticket or your whole account at any time. Governance posts are a public record; you (or an admin) can remove your suggestions and comments. To request deletion, email security@searxly.app from the address on file, or open a ticket.

Your rights

You can access, correct, or delete your data. Depending on where you live, you may have additional rights under laws such as the GDPR or CCPA. Contact us and we'll help.

Security

Accounts use email one-time codes (no passwords to leak), sessions are signed HttpOnly cookies, wallet links use read-only signatures, and data is stored with reputable EU/enterprise providers. No system is perfectly secure, but we aim to collect little and protect it well.

Changes

We may update this policy; the “last updated” date above will change. For the Searxly browser and website, see the Searxly Privacy Policy.

Contact

Questions or requests? Email security@searxly.app or open a support ticket.